Understand announcements, email, and phone permissions

Before you start#

• A compatible browser for optional device notifications.

Steps#

1. 01

   Step 1: Distinguish the channels#

   An in-app announcement or Team Broadcast pop-up appears inside DH Connect. Email arrives at an email address. A phone notification depends on a supported device/browser and an authorized subscription.

   Permission for one channel is not permission for all channels. A form submission or contact request is not automatic newsletter consent.

2. 02

   Step 2: Choose device permission explicitly#

   If DH Connect offers a phone-notification opt-in, read the explanation before choosing. The browser or device controls the permission prompt; accept only if you want notifications on that device.

   A permission on one browser does not necessarily enable notifications on another device or browser profile. Private browsing and device settings can affect support.

3. 03

   Step 3: Manage a blocked permission in the browser#

   If you previously blocked notifications, review the site's notification permission in your browser settings. Do not repeatedly click an in-app prompt expecting it to override the browser's decision.

   If you no longer want device notifications, use the available unsubscribe control or revoke the site's permission in your browser. Check each device where you opted in.

4. 04

   Step 4: Review announcements without assuming delivery elsewhere#

   Read in-app notices where they appear. A scheduled internal announcement is not proof that an email or phone alert was sent.

   If you manage team communication, review the audience, channel, content, and approval state separately. Do not present a prepared or scheduled draft as confirmed recipient delivery.

How you know it worked#

• You can distinguish in-app, email, and device channels.
• Your device permissions match your preference.
• You do not infer delivery from a draft or permission prompt.

Tips#

• Use your device's instructions for exact permission menus; they differ by browser.
• Opt in only on devices you control.

Troubleshooting#

I allowed notifications but did not receive a specific alert.

Check the device/browser permission, subscription, notification settings, and intended channel. Consent enables eligibility, not a guarantee that every announcement creates a phone alert.

Related questions#

• Does a Team Broadcast also send a phone notification?
• How do I turn phone notifications on or off?
• Why did I not receive an alert after allowing notifications?