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Account & privacy

Update Account Info without confusing sign-in

Maintain your basic profile and understand which settings apply to an individual card.

4 min read For All membersReviewed
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Before you start#

  • Sign in with your existing DH Connect email/password account.

Steps#

  1. Step 1: Open Account Info#

    Use Account Info in the workspace settings. Review the displayed name, email, phone, and other available basic fields.

    Use accurate information. Do not publish a personal email or phone unless you intend visitors to have it.

  2. Step 2: Save the updated details#

    Edit the intended fields and choose Save Account Info. Wait for the saved confirmation or resolve any error. A typed value is not a confirmed saved change.

    If Studio shows shared basics as read-only, return to Account Info to correct them instead of trying to edit them in that card's Setup summary.

  3. Step 3: Check public visibility per card#

    Review the account's public-contact preference, then inspect each card's Make E-mail public and Make phone public settings. Card settings override the general preference for that card.

    Review and republish any card whose visitor-facing details should change. Do not assume an account save automatically republishes every public card.

  4. Step 4: Keep sign-in and contact details separate#

    Your account contact email and the sign-in identity you use for sign-in serve different purposes. Editing a contact field is not a supported way to move your account to another sign-in email.

    If you cannot find your existing work, first confirm you signed in with the same DH Connect email/password account. Do not create duplicate accounts as a troubleshooting shortcut.

How you know it worked#

  • The account save is confirmed.
  • The intended card-level visibility is set.
  • You know which sign-in identity owns your work.

Tips#

  • Check existing cards after a meaningful contact change.
  • Keep a record of which DH Connect email/password account you use, without sharing credentials.

Troubleshooting#

Studio basics cannot be edited.
Those shared fields come from Account Info. Update them there, then return to the intended card.
My cards disappeared after signing in.
Check that you used the original DH Connect email/password account and the correct environment/site. Do not assume contact-email edits changed ownership.

Related questions#

Ready to do it? You may be asked to sign in.

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