Sharing & media
Upload, name, and reuse photos
Keep your photo library useful and resolve ordinary upload issues without losing track of your card.
Before you start#
- A signed-in account.
- An image you own or have permission to use.
Steps#
Step 1: Choose a suitable image#
Use a clear, readable image with enough resolution for a phone screen. Avoid placing essential text or a face at the extreme edge. Do not upload private customer documents or personal information that should not be public.
Photo uploads are optimized by the app. The optimized image must be 8 MB or smaller; the storage indicator shows your current account usage.
Step 2: Upload from My Media or a card media control#
Open My Media and choose the photo upload control, or use the upload option in the card's media editor. Select your image and wait for completion before switching cards or leaving the page.
If the app shows 'Upload failed, please try again', retry manually after checking your connection and file. Do not assume the unsuccessful file has been queued for later.
Step 3: Name and select the correct photo#
Give reusable photos recognizable names. When a card offers the My Media picker, choose the intended item and review the resulting preview. Verify the image belongs in the selected stage, not just somewhere in the card.
If a naming action fails after an upload, read the message and correct the name separately where available. A naming failure is not necessarily an upload failure.
Step 4: Check the published result before sharing#
Preview the selected aspect ratio and publish the card when ready. Open the public card signed out to confirm visitors can see the image, including any choice-specific Close photo.
Before deleting a library image, review where you use it. Do not assume removing media is a harmless way to free storage for cards that are already shared.
How you know it worked#
- The upload has completed.
- The correct photo appears in the correct card stage.
- The published image is visible signed out.
Tips#
- Use the library Refresh action if the list needs updating.
- Follow the current storage indicator rather than assuming unlimited storage.
Troubleshooting#
- An upload keeps failing.
- Check that you selected a supported image, try a smaller image, confirm available storage and connection, then retry manually.
- The image appears in Studio but not publicly.
- Confirm you published the intended card after selecting the image. Test the exact published link signed out and note which stage fails.
Related questions#
Ready to do it? You may be asked to sign in.
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