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Sharing & media

Use existing video links and external media

Add media you already have and understand why some providers open a direct-watch card instead of an embedded player.

4 min read For Card creatorsReviewed
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Before you start#

  • A publicly watchable link to existing media you have permission to share.

Steps#

  1. Choose Video in the appropriate card media settings and enter the supported watch link. Use a link visitors can open, not a private creator-dashboard or edit URL.

    DH Connect does not currently provide completed direct video uploads through the disabled video-upload flow. Use the existing link-based media controls instead. This written lesson does not require you to create a video.

  2. Step 2: Choose the correct presentation#

    Set the aspect ratio that matches your media and check the preview. Tall and wide media have different space needs. Do not judge the experience solely from your signed-in provider account.

  3. Step 3: Expect direct-watch behavior for some providers#

    Meta Reels and TikTok use direct-watch cards rather than unreliable mobile iframe playback. A visitor may need to open the provider to watch. That is intentional, not evidence that your card is broken.

    Other external providers may restrict embedding, require sign-in, or change playback behavior. You control your card and link, not the provider's policies.

  4. Step 4: Test as the visitor#

    Publish and test the exact card signed out, including on a phone. Confirm the media is public, the link is correct, and the provider can open.

    If playback fails, check the provider's own watch page first. If the link no longer works, replace it in the correct card stage and publish again. A photo or carousel is a valid alternative.

How you know it worked#

  • The public watch link is correct.
  • The media remains usable outside your own provider login.
  • The visitor understands when an external provider opens.

Tips#

  • Avoid depending on one external platform for all essential information.
  • Keep the main message understandable even if a visitor does not play the media.

Troubleshooting#

TikTok or a Reel opens outside the card.
That direct-watch behavior is intentional. Test that the destination is the media you intended.
The media plays for me but not others.
Check public visibility, regional/account restrictions, and embedding permissions at the hosting provider.

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